Site Reliability Engineer

About this role

Pico is seeking a Site Reliability Engineer to support clients and enhance customer success with Redline products. The role focuses on troubleshooting issues, managing production environments, and collaborating with development teams to optimize service delivery.

What you'll do

• Assist clients with Redline products and services
• Respond to production issues and provide workarounds
• Replicate customer issues and verify fixes
• Manage software upgrades and routine changes
• Monitor applications and performance tuning
• Collaborate with engineering teams for issue resolution

What they're looking for

• Bachelor's degree in Engineering or related field
• Experience in financial services technology
• Strong knowledge of Linux and performance tuning
• Understanding of computer architecture and networking
• Programming skills in Python, C/C++, or Java
• Excellent customer service and communication skills
• Teamwork and collaborative mindset
• Adaptable and flexible work ethic

Benefits

• Hybrid work model with flexible hours
• Opportunity for travel
• Engaging and entrepreneurial environment
• Continuous improvement focus