It Operations Engineer, End User Computing

About this role

Point72 is seeking an IT Operations Engineer for its End User Computing team, responsible for enhancing technology services and client experiences across the firm. The role includes troubleshooting, training, project management, and collaboration with vendors to support high-performance teams.

What you'll do

• Lead delivery of end-user technology services
• Troubleshoot hardware, software, and connectivity issues
• Automate operational tasks using scripting
• Manage technology projects and provide status reports
• Develop training and documentation for users
• Provide 24x7 on-call support

What they're looking for

• 5+ years in client or technical support
• Experience with video conferencing and mobile devices
• Scripting skills in PowerShell or Splunk
• Knowledge of market data systems like Bloomberg
• Strong troubleshooting and problem-solving skills
• Client service orientation
• Flexibility for travel and on-call support

Benefits

• Fully-paid health care benefits
• Generous parental and family leave
• Tuition assistance
• 401(k) with employer match
• Mental and physical wellness programs
• Volunteer opportunities