Service Desk Engineer, Technology

About this role

Point72 is seeking a Service Desk Engineer in New York or Stamford to provide high-quality technical support across various platforms and technologies. The ideal candidate will have strong troubleshooting skills, experience in financial services support, and a commitment to operational excellence.

What you'll do

• Deliver technical support via phone, chat, and email to global employees
• Diagnose issues across Mac, Windows, and Microsoft 365 environments
• Troubleshoot networking and endpoint issues
• Manage incident resolution while adhering to SLAs
• Maintain knowledge base documentation and participate in service optimization initiatives
• Support 24/7 operations with structured shift handovers

What they're looking for

• Bachelor's degree in computer science or equivalent experience
• 3+ years of technical support experience
• CompTIA A+ certification
• Strong knowledge of Windows and Active Directory
• Experience with ITSM platforms like ServiceNow
• Excellent communication skills
• Analytical troubleshooting abilities
• Flexibility for 24/7 rotational shifts

Benefits

• Fully paid health care benefits
• Generous parental and family leave
• Volunteer opportunities
• Support for employee affinity groups
• Wellness programs
• Tuition assistance
• 401(k) with employer match