Point72
Service Desk Engineer, Technology
About this role
Point72 is seeking a Service Desk Engineer in New York or Stamford to provide high-quality technical support across various platforms and technologies. The ideal candidate will have strong troubleshooting skills, experience in financial services support, and a commitment to operational excellence.
What you'll do
- Deliver technical support via phone, chat, and email to global employees
- Diagnose issues across Mac, Windows, and Microsoft 365 environments
- Troubleshoot networking and endpoint issues
- Manage incident resolution while adhering to SLAs
- Maintain knowledge base documentation and participate in service optimization initiatives
- Support 24/7 operations with structured shift handovers
What they're looking for
- Bachelor's degree in computer science or equivalent experience
- 3+ years of technical support experience
- CompTIA A+ certification
- Strong knowledge of Windows and Active Directory
- Experience with ITSM platforms like ServiceNow
- Excellent communication skills
- Analytical troubleshooting abilities
- Flexibility for 24/7 rotational shifts
Benefits
- Fully paid health care benefits
- Generous parental and family leave
- Volunteer opportunities
- Support for employee affinity groups
- Wellness programs
- Tuition assistance
- 401(k) with employer match
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Point72
Point72 operates trading, data infrastructure, and investment management technology platforms that power systematic portfolio management and capital markets operations. The company is hiring infrastructure engineers, data reliability specialists, and software engineers to build and maintain mission-critical systems including data pipelines, network architectures, storage platforms, and research tools.
- Website
- point72.com