Everpure
Designated Services Engineer (Shift: 7:00 AM to 4:00 PM Mountain Time)
About this role
Everpure seeks a Designated Services Engineer to serve as the primary technical contact for strategic accounts, ensuring mission-critical infrastructure stability on the Everpure Platform. You'll troubleshoot complex multi-platform issues, mentor junior engineers, and advocate for customer needs within the engineering organization while maintaining industry-leading support standards.
What you'll do
- Serve as primary technical point of contact for named accounts, proactively identifying system risks and providing architectural guidance
- Lead end-to-end troubleshooting of high-impact cases involving hardware, software, and environmental factors
- Represent customer needs in internal engineering reviews and escalation calls, driving product improvements
- Mentor junior engineers through coaching and contribute technical documentation to the support knowledge base
- Manage support ticket lifecycle from intake to resolution, maintaining accountability for response times and customer satisfaction
- Support on-call rotations and weekend/holiday coverage as needed
What they're looking for
- Enterprise-level technical support (3+ years)
- Linux, Windows, and VMware operating systems
- Storage Area Networks (SAN) and storage protocols
- Fibre Channel, Ethernet, IP, and iSCSI troubleshooting
- Enterprise server components and hypervisor knowledge
- Complex issue diagnosis in multi-platform environments
- Executive-level technical communication and translation
- Multi-project and high-priority case management
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Everpure
Everpure builds cloud-native storage and data infrastructure solutions, including Kubernetes platforms and enterprise SSD products for mission-critical environments. The company is hiring technical support engineers, validation engineers, and solutions specialists to diagnose complex infrastructure issues, qualify storage hardware, and deliver customer support across cloud and storage technologies.
- Website
- everpure.com
Likely interview questions
- Walk us through a time you diagnosed a complex, multi-platform infrastructure issue—what was your troubleshooting approach and how did you communicate the resolution to non-technical stakeholders?
- Tell us about your experience with Fibre Channel and iSCSI protocols. Can you describe a challenging SAN-related issue you resolved?