Technical Services Engineer, FlashArray (Shift: 8:00 AM - 05:00 PM Eastern)

About this role

The Technical Services Engineer will play a pivotal role in providing exceptional support for the FlashArray product. This position involves diagnosing complex technical issues, advocating for customers, and contributing to a team focused on innovative storage solutions.

What you'll do

• Resolve customer issues from initial contact through to resolution.
• Diagnose and troubleshoot technical problems across multi-platform environments.
• Lead customer calls and advocate for their concerns internally.
• Enhance knowledge base with internal and customer-facing articles.
• Mentor junior Support Engineers on best practices.

What they're looking for

• 3+ years in enterprise-level technical support
• Technical troubleshooting expertise
• Knowledge of operating systems (LINUX, Windows, VMware)
• Understanding of LANs, WANs, and Storage Area Networks
• Strong customer service abilities
• Ability to manage multiple projects simultaneously

Benefits

• Innovative and growth-oriented company culture
• Opportunities for professional development
• Flexible time off
• Wellness resources
• Team-building events