RelationalAI
Customer Support Engineer
- Confirmed live in the last 24 hours
- $140k–$160k
- Mid level
- Remote United States
- 5+ yrs exp
- Added 1 month ago
About this role
RelationalAI is seeking a Customer Support Engineer to join their growing team and ensure exceptional customer experiences with their AI platform. You’ll focus on understanding customer environments, troubleshooting technical issues, and collaborating with various teams to resolve problems efficiently. This role requires a passion for problem-solving and a strong ability to learn quickly within a globally distributed environment.
What you'll do
- Troubleshoot technical issues and resolve customer problems.
- Build a strong technical understanding of RelationalAI’s products and customer implementations.
- Collaborate with Sales, Field Engineering, and Product Engineering teams.
- Improve support processes, tools, and product offerings.
- Triage and prioritize support requests effectively.
- Communicate effectively with customers at all levels.
What they're looking for
- Troubleshooting
- Python
- SQL
- Snowflake
- Azure
- Database Technologies
- Graph Database Technologies
- Customer Support
Benefits
- Competitive salary + equity
- Open PTO
- Flexible schedules
- Recharge weeks
- Global benefits
- Mental-health support
Opens the application — the Jobs AI extension fills it for you. Set up autofill
Opens the official application on the employer’s site. No login required.
RelationalAI
Likely interview questions
- Describe a time you had to troubleshoot a complex technical issue for a customer. What was your approach?
- How would you explain a technical concept related to relational databases to a non-technical stakeholder?