Customer Engineer

About this role

Reltio is seeking a Customer Engineer in Austin, TX to provide expert technical support and ensure system health for high-value customers. This role focuses on resolving complex technical issues, enhancing customer satisfaction, and contributing to product improvements within a collaborative environment.

What you'll do

• Handle complex customer technical problems including configuration and integration issues.
• Resolve customer technical issues through research and troubleshooting.
• Provide high-quality customer engineering assistance to enhance satisfaction.
• Monitor alerting tools and collaborate to prevent escalations.
• Participate in a 24/7 on-call rotation for critical support.
• Develop and share best practices to improve technical support efficiency.

What they're looking for

• Bachelor's degree in Computer Science or equivalent.
• 3+ years in cloud Data Unification solutions.
• 3+ years in customer-facing SaaS support roles.
• Experience with AWS/GCP/Azure services.
• Familiarity with REST APIs and integration tools.
• Background in data management and analytics.
• Programming experience in Python or Java.

Benefits

• Flexible work arrangements.
• Opportunities for personal and professional growth.
• Supportive and collaborative work culture.
• Engagement in innovation and dynamic technology.
• Work with top global brands across various industries.