Customer Engineer

About this role

The Customer Engineer at Reltio is responsible for delivering expert technical support to clients while resolving complex issues and ensuring system health. The role focuses on enhancing customer satisfaction through effective problem-solving and proactive communication.

What you'll do

• Address complex technical problems related to configuration and integration
• Resolve various customer technical issues through research and troubleshooting
• Provide high-quality engineering assistance that boosts customer satisfaction
• Serve as a subject matter expert on multiple product features
• Monitor alerting tools to prevent escalations
• Contribute to product improvement and provide feedback to cross-functional teams

What they're looking for

• Bachelor's degree in Computer Science or related field
• 3+ years experience with data unification solutions
• 3+ years supporting SaaS products in a customer-facing role
• 3+ years experience with AWS/GCP/Azure
• Proficiency in REST APIs and integration tools
• Background in data management and analytics
• Programming experience in Python or Java
• Ability to work independently with minimal guidance

Benefits

• Flexible work arrangements
• Culture of collaboration and innovation
• Opportunity to work with leading technology
• Focus on personal and professional balance
• Recognition for technology and culture