Remarcable, Inc.
Support Engineer
- Confirmed live in the last 24 hours
- $65k–$75k
- Mid level
- Full-time
- On-site · Omaha, NE Onsite
- Added 3 weeks ago
About this role
Remarcable is seeking a Support Engineer to join their team and help reshape how electrical contractors and distributors operate. You'll provide technical support, troubleshoot software issues, and collaborate with various teams to ensure customer success. This role is ideal for someone with strong communication skills and a desire to learn about SaaS, data, and system integrations within the construction industry.
What you'll do
- Triage and classify support cases, identifying next steps.
- Own support tickets from start to finish, providing clear communication.
- Perform data investigation using Excel and SQL.
- Assist customers with procurement and workflow processes.
- Collaborate with Customer Success, Engineering, and Supplier teams.
- Document troubleshooting steps and create knowledge articles.
What they're looking for
- SaaS Support
- Troubleshooting
- Excel
- SQL
- Communication
- Customer Service
- Data Investigation
Benefits
- Medical, Dental, and Vision insurance
- STD and Life insurance (100% Company-paid)
- 401(k) with company match
- Bonus potential
- Two weeks PTO (1st year)
- Standard Remarcable Package
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Remarcable, Inc.
Likely interview questions
- Describe your experience troubleshooting technical issues for customers.
- How do you prioritize and manage multiple support tickets simultaneously?