Support Engineer I (NYC)

About this role

Replit is seeking a Support Engineer I to assist users with questions and technical issues related to their software creation platform. This role involves troubleshooting, communication, and collaboration within a global support team to enhance user experience and support new AI-driven products.

What you'll do

• Assist Replit customers through support tickets by solving technical issues
• Collaborate with the Support team to convey user feedback to Replit
• Contribute to the development of internal tools and Knowledge Base
• Manage customer communications during outages and report bugs
• Meet ticket volume and resolution time targets

What they're looking for

• 1-2+ years in technical support or software development
• Experience with support tools like Zendesk and Slack
• Debugging skills in JavaScript, Python, or similar languages
• Ability to work in fast-paced support environments
• Strong communication skills under pressure
• Ownership mindset with empathy for customers

Benefits

• Competitive Salary & Equity
• 401(k) Program with a 4% match
• Health, Dental, Vision and Life Insurance
• Flexible Time Off (FTO) + Holidays
• Monthly Wellness Stipend
• Autonomous Work Environment