Support Engineer II (NYC)

About this role

Replit is seeking a Support Engineer II to assist developers using their platform by addressing technical issues and enhancing customer support processes. The role involves collaborating with a global team to improve support operations and ensure effective communication with users.

What you'll do

• Address product issues and provide technical guidance to customers
• Collaborate with the support team to share user insights
• Contribute to internal tooling and the Knowledge Base
• Lead communications during outages and incidents
• Identify and implement improvements for support operations
• Mentor and onboard new support engineers

What they're looking for

• 3+ years in technical or developer support
• Experience with rapid-response support
• Proficient in building and debugging applications
• Strong communication skills
• Familiarity with support tools like Zendesk and Slack
• Ability to manage multiple issues effectively
• Proactive and empathetic mindset
• Experience with AI tools is a plus

Benefits

• Competitive salary and equity
• 401(k) program with 4% match
• Health, dental, vision, and life insurance
• Paid parental and medical leave
• Flexible time off and holidays
• Commuter benefits