Resend
Customer Success Engineer
- Confirmed live in the last 24 hours
- $120k–$140k
- Mid level
- Full-time
- Remote · Americas
- 3+ yrs exp
- Added 2 months ago
About this role
Resend is seeking a Customer Success Engineer to provide front-line support and advocate for developers using their email sending platform. This role involves debugging issues, implementing permanent solutions, and enhancing the AI support agent to improve resolution efficiency. You'll play a crucial role in building relationships with customers and proactively identifying areas for product improvement.
What you'll do
- Address customer requests and troubleshoot issues.
- Debug and report bugs, shipping scoped fixes.
- Create permanent solutions (docs, product PRs, agent improvements).
- Train and improve the AI support agent.
- Develop guides and examples for Resend.
- Advocate for customer needs within the company.
What they're looking for
- Technical Support
- Customer Success
- Email Deliverability
- Automation
Benefits
- Fully Remote
- Flexible Work Schedules
- Modern Tech Stack
- Autonomy
- Ownership
- Low-ego team
Opens the application — the Jobs AI extension fills it for you. Set up autofill
Opens the official application on the employer’s site. No login required.
Resend
Likely interview questions
- Describe your experience scaling support at a high-growth company.
- How have you used automation and AI to improve resolution capacity?