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RF-SMART

Hardware Support Engineer

Jacksonville, Florida, United StatesmidAdded today

About this role

RF-SMART seeks a Hardware Support Engineer to provide technical support for mobile devices and label printers, troubleshooting complex issues for customers and working with ERP systems like Dynamics AX, NetSuite, and Oracle. You'll handle escalated tickets, configure hardware, and create documentation while working in a hybrid role in Jacksonville.

What you'll do

  • Troubleshoot and resolve escalated technical issues for hand-held devices and label printers via phone, email, chat, and video
  • Perform root cause analysis and investigate complex product issues for internal and external customers
  • Configure and support RF-SMART hardware integrated with Dynamics AX, NetSuite, Oracle Cloud, and JDE systems
  • Configure Telnet software such as Velocity and StayLinked for warehouse and manufacturing environments
  • Assist with printer installations and create knowledgebase articles documenting common resolutions
  • Collaborate with internal teams to provide feedback on design issues and develop customer-focused solutions

What they're looking for

  • Technical troubleshooting and root cause analysis
  • Mobile computers, scanners, and label printer configuration
  • Telnet software configuration (Velocity, StayLinked)
  • ERP system knowledge (Dynamics AX, NetSuite, Oracle Cloud, JDE)
  • Customer support and communication
  • AIDC barcoding hardware experience (Honeywell, Zebra, Datalogic)
  • Android OS
  • Warehouse and manufacturing operations knowledge

Benefits

  • Hybrid work arrangement in Jacksonville
  • Collaborative team environment focused on growth and innovation
  • Minimal travel requirement (less than 10%)
  • Culture emphasizing learning and professional development
  • Opportunity to work with cutting-edge data collection technology
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RF-SMART

RF-SMART builds JavaScript-based applications, including NetSuite integrations, using Node.js and modern full-stack technologies. They are hiring Software Developers and Full Stack Developers to enhance their product and maintain their codebases through agile collaboration.

View all jobs at RF-SMART

Likely interview questions

  • Describe your experience troubleshooting technical issues in a support environment and how you approach root cause analysis.
  • Tell us about your experience with AIDC barcoding hardware or mobile device configuration—what have you successfully set up?
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