Runpod
Technical Support Engineer (L2)
- Confirmed live in the last 24 hours
- $70k–$93k
- Mid level
- Full-time
- Remote - USA
- 5+ yrs exp
- Added 2 months ago
About this role
Runpod is seeking a Technical Support Engineer (L2) to provide advanced technical assistance to their growing customer base of AI developers. You'll play a crucial role in troubleshooting complex issues, communicating effectively with customers and internal teams, and contributing to product development through feedback. This remote position requires weekend availability and a strong desire to work in a fast-paced, impactful environment.
What you'll do
- Troubleshoot and resolve complex technical issues related to Runpod's products and services.
- Communicate clearly with customers across various channels (email, phone, chat, video).
- Analyze software code and logs to identify and implement solutions.
- Collaborate with engineering and infrastructure teams to address issues.
- Create and maintain technical documentation and training materials.
- Contribute feedback to the engineering team to improve the product.
What they're looking for
- Technical Support
- Troubleshooting
- Linux/Ubuntu
- SQL Databases (MySQL, PostgreSQL)
- Docker
- Scripting (Python)
- Communication (written & verbal)
- Customer Service
Benefits
- Competitive base salary
- Meaningful equity
- Generous medical, dental & vision plans
- Flexible PTO
- Inclusive team environment
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Runpod
Likely interview questions
- Describe your experience troubleshooting complex technical issues and how you approach root cause analysis.
- Explain your familiarity with Linux server environments and common terminal commands.