Platform Support Engineer

About this role

The Platform Support Engineer will play a crucial role in maintaining Saviynt's Enterprise Identity Cloud, with a focus on application layer support and operational efficiency. This position involves troubleshooting, performance analysis, and collaborating with various teams to enhance platform reliability and customer satisfaction in a 24/7 operational environment.

What you'll do

• Troubleshoot application and database performance issues in production.
• Monitor SaaS applications and infrastructure for alerts and performance.
• Conduct root cause analyses and implement solutions for performance issues.
• Manage incidents and service requests through ITSM systems.
• Develop and maintain operational procedures and documentation.
• Collaborate with engineering teams to improve system performance.

What they're looking for

• Experience in IT/Cloud operations
• Strong troubleshooting skills in Kubernetes
• Knowledge of Java, Grails, and Hibernate
• Familiarity with AWS and Azure cloud services
• End-to-end technical ownership
• Problem-solving and analytical capabilities
• Experience with IT Service Management systems
• Strong communication and interpersonal skills

Benefits

• Competitive total rewards package
• Learning and growth opportunities
• Welcoming work environment
• Career advancement potential
• Dynamic and supportive team culture
• Opportunity to impact customer satisfaction