Software Engineer, Insights

About this role

Sierra is seeking a Software Engineer focused on insights to enhance AI-driven customer experiences. The role involves building systems for data analysis, experimentation, and monitoring agent performance, while promoting company values of trust, craftsmanship, and customer obsession.

What you'll do

• Develop systems for analyzing and visualizing data on agent performance
• Enable A/B testing for agent developers
• Create an AI-powered data exploration tool
• Monitor agents for defects and performance patterns

What they're looking for

• 4+ years of experience in product development
• Full-stack development capabilities
• Strong motivation and agency
• Experience in AI product development
• Degree in Computer Science or equivalent

Benefits

• Unlimited paid time off
• Comprehensive medical, dental, and vision coverage
• Life and disability insurance
• Retirement plans
• Parental leave
• Family-building benefits