Support Engineer

About this role

Sierra is seeking an inaugural Support Engineer to enhance customer experiences on their AI platform, Agent OS. This role involves troubleshooting technical issues, establishing support workflows, and nurturing a global support team while fostering a culture of trust and customer obsession.

What you'll do

• Assist customers in debugging and resolving issues
• Investigate complex problems across various systems
• Translate technical issues into clear solutions
• Design and implement support workflows and tools
• Identify patterns in customer issues to improve products
• Build the support function for global coverage

What they're looking for

• Strong debugging abilities
• Effective problem-solving skills
• Experience with APIs and distributed systems
• Familiarity with AI tools
• Positive and calming demeanor
• Customer-focused mindset
• Engineering background
• Ability to create internal tooling

Benefits

• Work in a supportive and value-driven culture
• Opportunity to shape the support function from the ground up
• Collaborate with leading industry experts
• Creative use of innovative AI tools
• Global customer engagement