Technical Support Engineer

About this role

Sigma is seeking a Technical Support Engineer in New York City to assist its global user base with technical challenges while collaborating with various teams. The role involves diagnosing issues, developing best practices, and enhancing product support as part of an award-winning team recognized for outstanding customer service.

What you'll do

• Assist customers with diagnosing and resolving complex technical issues.
• Develop best practices and tools for performance optimization.
• Collaborate with cross-functional teams to enhance user experience.
• Participate in quarterly projects and periodic on-call duties.

What they're looking for

• 2+ years in a customer-facing technical role.
• Strong SQL proficiency.
• Experience with SQL query performance troubleshooting.
• Data modeling expertise.
• Excellent communication skills.
• Ability to collaborate with multiple departments.
• Desire to create scalable resolution processes.

Benefits

• Annual bonus eligibility.
• Stock options.
• Comprehensive benefits package.
• Equity opportunities.