Technical Support Engineer

About this role

Sigma is seeking a Technical Support Engineer to join its award-winning support team in San Francisco. This role involves assisting customers with complex technical issues, collaborating across departments, and continuously improving product support operations.

What you'll do

• Diagnose and resolve complex technical issues for customers
• Collaborate with development to optimize service performance
• Work with cross-functional teams to enhance user experience
• Participate in projects to improve automation and processes
• Develop best practices for issue diagnosis

What they're looking for

• 2+ years experience in customer-facing tech roles
• Proficiency in SQL
• Experience in query performance troubleshooting
• Strong data modeling knowledge
• Excellent communication skills
• Collaborative mindset
• Desire to create scalable issue resolution processes

Benefits

• Base salary range of $90k - $115k
• Eligible for annual bonus
• Stock options
• Comprehensive benefits package
• Opportunities for growth