Support Engineer

About this role

The Support Engineer role at SingleStore focuses on resolving complex database issues while enhancing customer understanding and engagement with their data systems. Candidates will work closely with cross-functional teams and require strong technical expertise in database management and troubleshooting.

What you'll do

• Provide technical support to enterprise customers via email and live chat.
• Identify, reproduce, and report product issues, along with necessary QA.
• Collaborate with various teams to address customer concerns.
• Streamline support processes and improve team efficiency.
• Ensure positive customer support interactions.

What they're looking for

• 4+ years in technical support
• Experience with MySQL or similar databases
• Strong sysadmin and QA skills
• Proficient in a scripting language (Python, Bash, Go)
• Familiar with distributed systems and cloud platforms (AWS/GCP)
• Excellent English communication skills

Benefits

• Remote work opportunities
• Engaging and diverse work environment
• Continuous learning and development
• Participation in on-call support rotations