Software Technical Trainer

About this role

The Software Technical Trainer role involves enhancing user adoption by delivering tailored training programs linked to project milestones in a dynamic SaaS environment. The trainer will collaborate closely with various teams to create engaging, scenario-based learning experiences that empower customers to master workflows.

What you'll do

• Deliver live and virtual training sessions based on real-world scenarios
• Develop and refine hands-on training content with input from subject matter experts
• Facilitate train-the-trainer sessions for customer-side trainers
• Assess and respond to learner needs during training engagements
• Track training outcomes and iterate on program effectiveness
• Engage with multiple stakeholders to manage concurrent training initiatives

What they're looking for

• Training delivery and facilitation
• Scenario-based instructional content development
• SaaS platform navigation and troubleshooting
• Strong communication across diverse audiences
• Stakeholder management and collaboration
• Adaptability to changing priorities
• Adult learning principles application
• Data interpretation for training outcomes

Benefits

• Creative autonomy in content design
• High visibility within a growing organization
• Opportunity to directly impact customer success
• Work alongside Solution Delivery and Customer Success teams