Skydio
Product Support Engineer
San Mateo, California, United States (Remote)$103k–$135kfulltimemidAdded 2 days ago
About this role
Skydio seeks a motivated Product Support Engineer to enhance technical support processes and collaborate with engineering teams. This role involves troubleshooting drones, optimizing tools, and contributing to product development while working closely with internal teams and customers.
What you'll do
- Become an expert on Skydio's products and processes
- Identify and report product failures for engineering changes
- Build tools for triage and root cause analysis
- Develop diagnostic processes for Customer Support
- Create technical documentation for knowledge sharing
- Lead prioritization of support bug backlog
What they're looking for
- Degree in software or hardware engineering
- 1-3 years in software/hardware roles
- Technical troubleshooting skills
- Experience with Atlassian Jira and Salesforce
- Familiarity with RESTful APIs and cloud integration
- Knowledge of AWS/GCP and network troubleshooting
- Experience in hardware failure analysis
- Strong communication and collaboration skills
Benefits
- Competitive compensation package
- Opportunities for career growth
- Collaborative work environment
- Exposure to cutting-edge technologies
- Potential travel for customer support
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