Sales Engineer, SMB

About this role

Socket is seeking a Sales Engineer to facilitate technical support for their SMB clients, bridging communication between customers and internal teams. The role involves delivering product demonstrations, crafting technical content, and ensuring client satisfaction while aligning customer needs with Socket's capabilities.

What you'll do

• Lead product demonstrations and discussions with customers
• Create technical content for client use cases
• Collaborate with account managers to align customer needs and product features
• Support Proof of Concepts (POCs) and provide technical guidance
• Assist in integrating solutions into client infrastructures
• Communicate customer feedback to relevant teams

What they're looking for

• Technical experience in software development or related fields
• Customer-facing experience
• Strong organizational and multitasking abilities
• Empathy towards customer challenges
• Cross-functional collaboration skills
• Willingness to learn new technologies
• Basic scripting knowledge in Python, JS, or Golang
• Familiarity with version control systems like Git