SonarSource
Customer Success Engineer - America
About this role
Sonar is seeking a Customer Success Engineer to launch a new function focused on driving customer health, adoption, and growth. As a founding member, you'll be a technical strategic advisor managing a portfolio of accounts while leveraging AI to maximize customer impact.
What you'll do
- Manage and drive health, maturity, and adoption for an assigned customer portfolio
- Provide proactive technical guidance and strategic recommendations to customers
- Monitor account metrics and AI-driven insights to identify growth and risk opportunities
- Develop and execute customer success strategies that increase product value realization
- Collaborate cross-functionally with sales, product, and support teams
- Help build and scale the Customer Success Engineering function and playbooks
What they're looking for
- Technical expertise in software development and code quality/verification
- Account management and portfolio ownership experience
- Strategic thinking and business acumen
- Customer communication and relationship building
- Ability to translate technical concepts to business outcomes
- Data analysis and metrics interpretation
- AI product knowledge or ability to learn rapidly
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SonarSource
SonarSource builds AI-powered code review and verification solutions that help enterprises ensure software quality, security, and governance. The company is hiring cloud infrastructure engineers, technical writers, sales engineers, and solutions specialists to support its platform and serve federal and enterprise customers.
- Website
- sonarsource.com
Likely interview questions
- Tell us about a time you drove adoption or expansion with a technical customer—what did success look like?
- How would you balance proactive outreach across a portfolio of accounts with varying needs?