Operations Engineer, Global Operations (Starlink)

About this role

As an Operations Engineer for Starlink at SpaceX, you will enhance business processes to improve customer experiences and implement new product features. The role demands autonomous problem-solving skills and the ability to collaborate across departments to drive continuous improvement.

What you'll do

• Apply process improvement methodologies to enhance customer self-service and issue resolution
• Identify and resolve challenges in the customer experience
• Develop tools for analyzing customer experience throughout their journey
• Coordinate with cross-functional teams to create effective feedback loops
• Manage projects with tight deadlines while influencing stakeholders
• Partner with design and engineering for product rollouts and training materials

What they're looking for

• Bachelor’s degree in engineering or STEM
• 3+ years in operations or consulting
• Project management expertise
• Experience with data analysis tools (SQL, Excel)
• Ability to drive cross-functional change
• Strong problem-solving skills
• Experience in aviation or government sectors
• Familiarity with process improvement methodologies