Operations Engineer (Starlink Growth)

About this role

As an Operations Engineer for Starlink Growth at SpaceX, you'll play a crucial role in enhancing customer experience and product offerings through technical analysis and cross-functional collaboration. Your work will involve data analysis, predictive modeling, and operational improvements to support the ambitious goals of Starlink's broadband services.

What you'll do

• Lead initiatives to enhance Starlink customer experience
• Identify and resolve engineering and product defects
• Analyze end-user metrics to improve performance indicators
• Develop and implement predictive models for customer retention
• Collaborate with various departments to ensure accurate reporting
• Execute A/B tests for engagement and retention evaluation

What they're looking for

• Bachelor's degree in a quantitative field
• 1+ years of experience in relevant fields
• Proficiency in Python and SQL
• Strong analytical and problem-solving skills
• Excellent communication skills
• Ability to work cross-functionally
• Strong sense of urgency and ownership
• Experience with data manipulation tools