Technical Operations Engineer, Customer Success (Starlink)

About this role

SpaceX is seeking a Technical Operations Engineer for its Starlink project to enhance customer experience and refine product strategies. This role focuses on analyzing user metrics, collaborating across teams to improve service delivery, and managing feature launches.

What you'll do

• Analyze core user metrics such as Customer Satisfaction Score.
• Collaborate with various departments to resolve user experience issues.
• Develop and streamline processes to address existing and emerging challenges.
• Act as project manager for new features and software automation.

What they're looking for

• Bachelor’s degree in engineering
• 2+ years of experience in a relevant field
• Proficient in data analysis with Python, SQL, or similar
• Strong problem-solving abilities
• Excellent communication skills
• Self-starter attitude
• Understanding of software development life-cycle

Benefits

• Salary range: $100,000 - $135,000 per year
• Eligibility for company stock options and bonuses
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Paid vacation and holidays
• Company shuttles for employee transit