Technical Operations Engineer, Customer Success (Starlink)

About this role

SpaceX is seeking a Technical Operations Engineer for its Starlink project to enhance customer experience and product strategy. The role involves analyzing user metrics, resolving root causes of issues, and managing product launches while collaborating with various departments.

What you'll do

• Analyze and drive user experience metrics
• Coordinate with teams to address user experience issues
• Develop and automate processes for problem-solving
• Act as product manager for software and features
• Lead initiatives to improve broadband access

What they're looking for

• Bachelor's degree in engineering
• 2+ years in operations/product management
• Data analysis skills with Python, SQL, or similar
• Strong communication abilities
• Problem-solving mindset
• Knowledge of software development processes
• Self-starter attitude

Benefits

• [Unknown]