Spry Methods
Service Desk Engineer
Washington, DC (Remote) (Remote)$140k–$160kproposal positionmidAdded 2 days ago
About this role
The Service Desk Engineer is responsible for managing advanced engineering tasks related to secure workstation images and addressing complex support issues. This role emphasizes resolving escalated tickets rather than providing basic help desk assistance.
What you'll do
- Support advanced endpoint engineering tasks
- Manage secure workstation images
- Handle patching and enrollment processes
- Oversee telemetry and baseline configuration
- Ensure effective lifecycle management
- Remediate escalated technical issues
What they're looking for
- Endpoint engineering
- Patching knowledge
- Workstation image management
- Configuration management
- Technical troubleshooting
- Escalation handling
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