Technical Support Engineer

About this role

The Technical Support Engineer at Starburst will provide expert assistance for both standard and custom deployments while serving as a subject matter expert for major accounts. This role will involve troubleshooting technical issues, conducting upgrades, and collaborating with various teams to enhance the customer experience.

What you'll do

• Assist with standard and custom deployments.
• Answer technical inquiries via the SFDC ticketing system.
• Reproduce reported issues and identify root causes.
• Support customers with LTS upgrades upon request.
• Conduct monthly technical check-ins with business units.
• Contribute to reference documentation and peer training.

What they're looking for

• Big Data technologies (Hadoop, Spark)
• Docker and Kubernetes
• Cloud platforms (AWS, Azure, GCP)
• Linux proficiency
• SQL and programming languages (Java, Python, Bash)
• Security technologies (LDAP, OAuth2.0)
• SSL/TLS knowledge

Benefits

• Opportunity for personal technical education.
• Collaboration with talented teams.
• Freedom to drive meaningful change.
• Potential for in-person travel for engagement.