Stedi
Customer Success Engineer
- Confirmed live in the last 24 hours
- $120k–$200k
- Mid level
- Full-time
- Remote in the USA
- Added 2 months ago
About this role
Stedi is seeking a Customer Success Engineer to be the technical face of the company, partnering directly with customers to ensure they maximize value from its healthcare clearinghouse platform. This role involves providing technical support, proactively identifying product improvements based on customer feedback, and contributing to documentation to enable self-service adoption. The ideal candidate thrives in a fast-paced environment and demonstrates a customer-centric approach.
What you'll do
- Support customers from onboarding through production.
- Collaborate with customers via Slack channels.
- Triage customer requests related to product usage and payer responses.
- Identify and communicate product gaps to engineering and product teams.
- Contribute to external documentation and internal knowledge bases.
What they're looking for
- JSON
- X12
- Data formats
- Customer communication
- Product mindset
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Stedi
Likely interview questions
- Describe your experience integrating with APIs and working with data formats like JSON and X12.
- Tell me about a time you identified a product gap and effectively communicated it to an engineering team.