Full Stack Engineer, Support Experience (Greater China Support)

About this role

Stripe is seeking a Full Stack Engineer to enhance the technology that underpins the global customer support experience, particularly for the Greater China region. This role involves developing full-stack services and maintaining the infrastructure that supports Stripe’s operations and tools for support agents worldwide.

What you'll do

• Design and maintain full-stack services for global support operations
• Enhance live channel integrations for various communication platforms
• Troubleshoot and resolve critical production issues
• Collaborate with cross-functional teams to implement new features
• Maintain effective communication in a distributed team environment

What they're looking for

• 5+ years of software engineering experience
• Fluency in Mandarin
• Proficiency in React and Ruby
• Strong communication skills
• Ability to work across diverse technologies
• User empathy and customer-centric approach