Software Engineer II - Active Support

About this role

StubHub is seeking a Software Engineer II to enhance the post-purchase experience for customers, focusing on building user-friendly support systems. This role involves collaborating with product, design, and AI teams to create scalable experiences that ensure customer satisfaction after ticket purchases.

What you'll do

• Design user-friendly post-purchase flows for orders and refunds.
• Enhance high-scale customer experiences for millions of users.
• Collaborate with Product, Design, and AI teams for rapid deployment of experiences.
• Create reliable AI-powered interactions using Claude and OpenAI.
• Boost performance and reliability of core consumer platforms.
• Leverage data and experimentation to improve customer experiences.

What they're looking for

• Product and front-end development
• System thinking across APIs and backend systems
• Experience with high-stakes customer moments
• Ability to craft elegant, user-friendly designs
• Collaboration in a team environment
• Data-driven decision making
• Experience with AI technologies
• Problem-solving in complex scenarios

Benefits

• High-growth engineering culture with meaningful project ownership
• Strong focus on product quality and user experience
• Collaborative engineering environment
• Opportunities for continuous feedback and growth
• Remote work flexibility
• Mentoring opportunities for junior engineers