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SunSource

Service Desk Analyst

  • Confirmed live in the last 24 hours
  • No salary listed
  • Mid level
  • Corporate functions
  • On-site · Houston, TX 77044
  • 2+ yrs exp
  • Added 3 weeks ago

About this role

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com
  • Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.
  • Steady Job History- (minimum 15 months experience with 1 employer)

Technical Skills

    Active Directory- Admin Experience is required
  • Adding new users/computers
  • Passwords
  • Deleting users from AD
  • New hire account set up and de-provisioning experience.
    • Office 365 Experience- Admin Experience is required
  • Working knowledge with Teams, One Drive and Share point
  • Should know how to assign the license and recapture licenses
  • Setting up new printers/peripherals
  • Installation/set up
  • Trouble shoot any issue.
    • Experience with Print Server
  • Setting up/troubleshoot Hardware
  • Experience with installing Software
    • Experience with 2 factor Authentication, preferably Okta
  • Setting up
  • Resetting Password
  • VPN/Wi-Fi
  • Setting up VPN/ Wi-Fi
  • Trouble shoot VPN/Wi-Fi issues
    • Experience with ServiceDesk, preferably Jira
  • Open/modify/close Service requests.

Soft Skills

    Multitasking

    • Work well under pressure.
    • Team player/ Work in a Team environment

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy

Written by SunSource. Original job post

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SunSource

SunSource designs and develops electrical systems, control solutions, and fluid power technologies for industrial applications across mobile, hydraulic, and automation domains. The company is hiring electrical engineers, hydraulic engineers, applications engineers, and technical specialists to collaborate with cross-functional teams and customers in delivering robust solutions from concept through implementation.

Industry
Manufacturing
View all jobs at SunSource

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