Taara
Senior Technical Escalations Engineer
Sunnyvale, CA (Remote)fulltimeseniorAdded 3 months ago
About this role
Taara is seeking a Technical Escalations Engineer to tackle complex field issues related to wireless optical communication. The role involves deep problem analysis, cross-team collaboration, and ensuring the quality of product implementations across diverse network environments.
What you'll do
- Replicate customer-reported performance issues in lab environments
- Perform root cause analysis on hardware and network failures
- Draft troubleshooting guides and internal resources for support teams
- Act as a Tier 3 escalation point for intricate technical challenges
- Assist with User Acceptance Testing in various customer environments
- Collaborate with product and engineering teams to improve offerings
What they're looking for
- 5+ years in technical solutions or test engineering
- Strong understanding of network protocols and hardware
- Problem-solving mindset focused on digging into technical issues
- Proficient technical writing skills
- Strong collaboration abilities
- Experience with free space optics/radio frequency hardware (preferred)
Benefits
- Competitive salary ranging from $165,000-185,000
- Bonus and equity opportunities
- Work from the Sunnyvale office at least 3 days per week
- Health and wellness benefits
- Professional development opportunities
- [Unknown]
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Taara
Taara develops wireless optical communication technologies that enable innovative connectivity solutions. The company is hiring systems software engineers, hardware design specialists, FPGA engineers, and field support experts to build and maintain end-to-end wireless optical networks.
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