Tailscale
Customer Support Engineer (Tier 1)
- Confirmed live in the last 24 hours
- $63k–$99k
- Mid level
- Remote (United States)
- Added 1 month ago
About this role
Tailscale is seeking a Customer Support Engineer (Tier 1) to provide technical support and build relationships with a diverse user base. You'll tackle a variety of configuration and networking issues, prioritizing efficient resolution and clear communication. This remote role involves collaborating with internal teams to improve the user experience and represents a key role in their journey.
What you'll do
- Resolve less complex technical issues related to configuration and networking.
- Manage a high volume of support tickets, meeting response and resolution targets.
- Provide clear and helpful technical guidance to users.
- Identify and escalate recurring issues to improve the user experience.
- Balance technical depth with efficient ticket management.
What they're looking for
- Networking fundamentals (DNS, IP addressing, firewalls, routing)
- Troubleshooting (macOS, Windows, Linux, mobile OS)
- Jira & Slack proficiency
- Written communication
Benefits
- Remote-first work environment
- Comprehensive group benefits (health, vision, dental)
- Employer-funded retirement contributions
- Flexible paid time off
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Tailscale
Likely interview questions
- Describe a time you had to troubleshoot a complex technical issue. What was your approach?
- How do you explain technical concepts to non-technical users?