Talkdesk
Technical Support Engineer - Porting Team
- Confirmed live in the last 24 hours
- $45.1k–$79.5k
- Mid level
- Remote
- Added 1 month ago
About this role
This role provides technical support for Talkdesk's platform, focusing on issue resolution, triage, and documentation. The position supports reporting, workforce management, and quality management applications, with experience in government or education sectors being a plus. As a Technical Support Engineer - Porting Team, you'll act as a key point of contact, ensuring excellent customer service and contributing to team knowledge.
What you'll do
- Triage and resolve technical issues related to Talkdesk's platform.
- Maintain accurate ticketing records and track SLAs.
- Escalate complex issues and take ownership of resolution.
- Contribute to the knowledge base and incident communication.
- Support reporting, workforce management, and quality management applications.
- Manage user access and permissions.
What they're looking for
- Technical Support
- Incident Management
- Ticketing Systems
- Troubleshooting
- Communication (written & verbal)
- Problem-Solving
- Customer Service
- Data Verification
Benefits
- Medical, Dental, and Vision Insurance
- Life and Disability Insurance
- 401(k) plan
- Paid Time Off (uncapped for exempt)
- Paid Holidays (14)
- Employee Assistance Program (EAP)
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Talkdesk
Likely interview questions
- Describe your experience with ticketing systems and prioritizing incidents.
- How do you approach troubleshooting a complex technical issue?