Tanium
Technical Support Engineer (TSE) Intern
- Confirmed live in the last 24 hours
- No salary listed
- Internship
- Bellevue, WA (Hybrid); Emeryville, CA (Hybrid)
- Added 4 weeks ago
About this role
Tanium is seeking a Technical Support Engineer (TSE) Intern to provide support to their enterprise customers, including government entities. As an intern, you’ll gain hands-on experience troubleshooting technical issues, analyzing root causes, and contributing to special projects under the guidance of a dedicated mentor. This is a great opportunity to learn about security, operations, and automation within a fast-growing company.
What you'll do
- Assist with triaging technical issues and engaging with customers.
- Conduct root cause analysis of production implementations.
- Support customers with platform upgrades.
- Work with a mentor on real-world customer problems related to security and operations.
- Contribute to special projects alongside peer interns.
- Document best practices and generate accurate reports.
What they're looking for
- Endpoint support
- Networking
- Operating systems
- Customer service
- Root cause analysis
- Communication
Benefits
- 401k matching
- Communications reimbursement allowance
- Volunteer Time Off (VTO)
- Hybrid work schedule (Bellevue, WA or Emeryville, CA)
- Opportunity to work with large enterprise clients
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Tanium
Likely interview questions
- Describe a time you troubleshooted a technical issue and what steps you took to resolve it.
- How would you explain a technical concept to a non-technical customer?