Technical Support Engineer (Hybrid/Columbia MD)

About this role

Tenable is seeking a Technical Support Engineer to join their team in Columbia, MD, where you'll provide vital support for their cybersecurity products. This role involves troubleshooting technical inquiries, analyzing vulnerabilities, and collaborating with various departments to enhance customer satisfaction.

What you'll do

• Troubleshoot and resolve customer technical issues
• Analyze vulnerability scan results and system audits
• Provide clear guidance on vulnerabilities and remediation
• Recreate software issues for engineering assessment
• Maintain knowledge of Tenable products and security best practices
• Capture customer feedback for product improvement

What they're looking for

• Technical degree or equivalent experience
• Experience in networking, Linux/Unix, Windows administration
• Problem-solving and analytical abilities
• Excellent written and verbal communication
• Customer-focused mindset
• Knowledge of security and vulnerability management tools
• Experience with AI and Large Language Models
• Flexibility for occasional weekend or holiday work

Benefits

• Opportunities for career advancement
• Supportive team environment
• Work-life balance
• Hybrid work model