Customer Support Engineer (GPU Cluster)

About this role

As a Customer Support Engineer with Together AI, you'll provide essential support to customers utilizing GPU clusters for AI training and inference. The role demands technical expertise and collaboration with multiple teams to enhance customer satisfaction and improve products.

What you'll do

• Solve complex technical issues related to Kubernetes GPU clusters.
• Serve as a product expert and last line of defense before escalation.
• Collaborate with Engineering, Research, and Product teams.
• Identify patterns in support cases to influence product development.
• Maintain detailed documentation for knowledge sharing.
• Provide support during holidays, nights, and weekends as needed.

What they're looking for

• 3+ years in a technical customer-facing role
• Knowledge of AI, ML, GPU technologies
• Familiarity with Kubernetes and SLURM
• Experience with infrastructure as code solutions like Ansible
• Problem-solving and troubleshooting skills
• Cross-functional collaboration abilities
• Strong communication skills
• Ability to manage multiple projects in dynamic environments

Benefits

• Competitive salary
• Startup equity
• Health insurance
• Flexible remote work
• Opportunity to impact AI infrastructure
• [Unknown]