Customer Support Engineer (Inference)

About this role

The Customer Support Engineer at Together AI will serve as the main point of contact for customers dealing with technical challenges related to AI training and inference solutions. This role requires a deep technical background and a passion for customer success, as well as collaboration with various internal teams to enhance product offerings.

What you'll do

• Engage with customers to resolve complex technical issues.
• Become a product expert for Gen AI solutions.
• Collaborate with Engineering and Product teams on customer feedback.
• Document system configurations and troubleshooting guides.
• Provide flexible support coverage during off-hours.
• Identify patterns in support cases to inform product development.

What they're looking for

• 5+ years in a customer-facing technical role
• Knowledge of AI, ML, and GPU technologies
• Familiarity with Kubernetes and Ansible
• Understanding of high-performance computing systems
• Proficiency in Python, TypeScript, or JavaScript
• Strong problem-solving and troubleshooting abilities
• Excellent communication skills
• Experience with network error resolution

Benefits

• Competitive compensation
• Startup equity
• Health insurance
• Flexibility in remote work
• Dynamic work environment
• Opportunity for personal and professional growth