TrueFoundry
Founding Support Engineer
New YorkmidAdded today
About this role
TrueFoundry seeks a Founding Support Engineer to provide hands-on technical support for enterprise customers running production AI infrastructure. You'll debug complex issues in distributed systems, Kubernetes, and AI Gateway configurations for leading companies across finance, healthcare, and retail—far beyond typical SaaS support.
What you'll do
- Respond to and resolve production incidents for enterprise customers, handling everything from routine questions to P0 severity issues
- Troubleshoot infrastructure problems including Gateway configuration, MCP proxy scaling, RBAC/SSO, and guardrails with actual hands-on debugging
- Triage complex issues and file detailed, reproducible bug reports to engineering when fixes require deeper development work
- Build and maintain internal knowledge bases, runbooks, and documentation to accelerate resolution of future issues
- Maintain on-call incident response coverage and adhere to SLA-based response times by severity tier
- Drive continuous improvement in resolution quality, first-contact resolution rates, and customer satisfaction metrics
What they're looking for
- Distributed systems troubleshooting and log analysis
- Kubernetes and cloud platform administration (AWS, GCP, or Azure)
- LLM, agent, or ML pipeline production experience
- Clear technical writing and documentation skills
- RBAC, SSO, and security configuration knowledge
- API gateway and proxy architecture understanding
- Incident response and on-call management
- Root cause analysis and debugging methodology
Benefits
- Comprehensive health insurance including medical, dental, and vision
- 401(k) retirement plan
- Flexible hybrid work arrangement with 2 office days per week (Tuesday & Wednesday)
- Free lunch and snacks on office days
- Remote work flexibility across TrueFoundry offices
- Opportunity to work on cutting-edge AI infrastructure at a Series A startup
Opens the official application on the employer’s site. No login required.
TrueFoundry
TrueFoundry builds enterprise software solutions that help customers implement and deploy technical systems. The company is hiring Forward Deployed Engineers to work directly with enterprise clients on architecture, proof of concepts, and translating customer needs into product improvements.
- Website
- truefoundry.com
Likely interview questions
- Walk us through a time you debugged a production incident in a distributed system. What was your approach, and how did you identify root cause?
- How do you prioritize and organize multiple customer tickets with different severity levels, and how do you know when to escalate versus solve yourself?