Vapi
Customer Support Engineer
- Confirmed live in the last 24 hours
- $154k–$169k
- Mid level
- Full-time
- Remote · San Francisco
- 4+ yrs exp
- Added 3 weeks ago
About this role
Vapi is seeking a Customer Support Engineer to act as a technical advocate for enterprise clients and a critical link between customers and engineering. This role involves resolving complex technical issues related to voice agent deployment, proactively identifying solutions, and contributing to automation and documentation to improve the customer experience. The ideal candidate is an experienced support professional comfortable with AI-native technologies and API-driven systems.
What you'll do
- Troubleshoot and resolve customer support tickets via Slack, email, and Discord.
- Collaborate with engineers to understand and address technical issues.
- Manage and prioritize severity-tagged tickets for enterprise clients.
- Develop and maintain debugging playbooks and documentation for voice agent integration.
- Provide feedback to engineering on customer requirements and potential product improvements.
What they're looking for
- Technical Support
- API (REST, Webhooks)
- Python
- JavaScript
- Prompt Engineering
- Voice AI
- Debugging
Benefits
- Competitive salary and equity
- Comprehensive health coverage (medical, dental, vision)
- Flexible time off policy
- Daily catered meals
- Lifestyle & wellness stipends
- Professional development stipend
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Vapi
Likely interview questions
- Describe your experience supporting enterprise clients with commercial SLAs.
- How would you approach debugging a complex voice agent deployment issue?