Vastai
Technical Support Engineer II (Linux)
- Confirmed live in the last 24 hours
- $90k–$130k
- Mid level
- Full-time
- On-site · Los Angeles
- Added 2 months ago
About this role
Vast.ai is seeking a Technical Support Engineer II (Linux) to tackle escalated infrastructure issues and support their globally distributed AI cloud platform. You’ll be a key resource for the L1 support team, troubleshooting complex problems across hardware, networking, and containerized environments. A strong focus will be on automating solutions and building documentation to improve efficiency and reduce recurring issues.
What you'll do
- Handle escalated support tickets related to GPU workloads, containers, and networking.
- Diagnose and resolve issues within Docker, NVIDIA CUDA/GPU, and virtualization (KVM) environments.
- Troubleshoot network connectivity issues (VLAN, DNS, DHCP, VPN, firewall).
- Develop diagnostic and automation tools using Python and Bash.
- Create and maintain internal runbooks and knowledge base articles.
- Advise infrastructure suppliers on best practices for hardware and software configuration.
What they're looking for
- Linux (Ubuntu, RHEL/CentOS, Debian)
- Docker
- NVIDIA CUDA/GPU
- Virtualization (KVM, Proxmox VE, VMware)
- Networking (VLAN, DNS, DHCP, VPN, Firewall)
- Python
- Bash
- Troubleshooting
Benefits
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Early-stage equity
- Onsite meals and snacks
- Startup culture with rewarded initiative
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Vastai
Likely interview questions
- Describe your experience troubleshooting complex containerization issues in a Linux environment.
- Explain your approach to diagnosing a GPU workload failure, including specific tools or techniques you use.