Product Support Engineer

About this role

Veeva Systems seeks a Product Support Engineer in Budapest to provide technical support for their industry cloud platform serving life sciences companies. You'll troubleshoot complex customer issues, collaborate with development teams, and support internal stakeholders while working in a flexible work-anywhere environment.

What you'll do

• Diagnose and resolve complex technical issues for customers
• Collaborate with Development and QA teams on problem-solving
• Support internal teams including Consulting and Sales Engineering
• Learn and adapt quickly to new products and technologies
• Participate in optional weekend on-call coverage
• Document and communicate solutions effectively

What they're looking for

• Technical troubleshooting and problem-solving
• Customer support and communication
• Quick learning and adaptability
• Collaboration and teamwork
• Analytical and out-of-the-box thinking
• Persistence in complex issue resolution
• SaaS platform knowledge

Benefits

• Work Anywhere flexibility - remote or office options
• Growing company with market leadership position
• Collaborative team environment
• Exposure to life sciences industry solutions
• Opportunity to work with global product teams