Technical Support Engineer

About this role

Verkada is seeking a Technical Support Engineer to assist its enterprise customers with a range of cloud-managed security products. This role involves troubleshooting technical issues, educating customers, collaborating with engineering teams, and contributing to product improvement.

What you'll do

• Troubleshoot Verkada's platform across network, hardware, and software
• Provide installation and configuration guidance to customers
• Communicate technical issues effectively to customers
• Manage customer concerns from initial report to resolution
• Collaborate with Engineering to identify and resolve product bugs
• Create technical documentation and knowledge base articles

What they're looking for

• Degree in Networking, IT, Computer Science, or related field
• Communication skills for complex technical topics
• Problem-solving abilities and attention to detail
• Teamwork experience
• Knowledge of Linux, coding languages, and electronics are advantages
• Industry certifications such as CCNP or Security+ are a plus
• Willingness to work on-site in San Mateo

Benefits

• Comprehensive healthcare coverage with 100% premium coverage for employees
• Nationwide medical, vision, and dental insurance
• Health Savings Account (HSA) contributions
• Expanded mental health support
• Flexible PTO and extended holidays
• Professional development stipend and wellness benefits