Technical Support Engineer - University Graduate 2026

About this role

Verkada is seeking a Technical Support Engineer, primarily for recent university graduates, to assist enterprise customers with their AI-driven security solutions. This role involves troubleshooting technical issues, educating clients about product installation, and collaborating with engineering teams to enhance the platform.

What you'll do

• Troubleshoot complex technical issues for clients
• Provide guidance on product installation and configuration
• Collaborate with engineering to identify and resolve bugs
• Create knowledge base articles for customer reference
• Communicate technical matters effectively to customers
• Stay updated on the latest product developments

What they're looking for

• Bachelor's or Master's degree in a technical field
• Proficiency in computer networking and Linux
• Strong problem-solving abilities
• Effective communication skills
• Ability to work as part of a team
• Familiarity with coding languages like Python
• Industry certifications (CCNP, CCNA, etc.) are a plus

Benefits

• 100% healthcare premium coverage for employees
• Nationwide medical, vision, and dental insurance
• Health Savings Account and Flexible Spending Account
• Expanded mental health support
• Paid parental leave and fertility benefits
• Flexible PTO and paid holidays