Very Good Security
Technical Support Engineer
United States (Remote)$80k–$110kfull timemidAdded today
About this role
Provide technical support to customers using the company's software products, troubleshooting issues and guiding users through problem resolution. You'll handle support tickets, document solutions, and collaborate with engineering teams to escalate complex issues.
What you'll do
- Respond to customer support tickets and troubleshoot technical issues
- Guide customers through software features and problem-solving steps
- Document solutions and create knowledge base articles
- Escalate complex issues to engineering teams with detailed information
- Communicate status updates to customers in a timely manner
- Identify recurring issues and provide feedback for product improvements
What they're looking for
- Customer service and communication
- Problem-solving and troubleshooting
- Technical documentation
- Ticket management systems
- Software product knowledge
- Ability to work under pressure
- Time management
- Collaboration across teams
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Very Good Security
Very Good Security builds payment tokenization and migration services that help protect sensitive data in payment systems. The company is hiring Software Engineers to develop and enhance its file processing and migration products.
- Website
- verygoodsecurity.com
Likely interview questions
- Tell us about a time you resolved a difficult technical issue for a customer.
- How do you approach troubleshooting when you don't immediately know the solution?