Tier 3 Support Engineer

About this role

Voxel is seeking a Tier 3 Support Engineer to tackle high-severity issues and ensure effective resolutions across their AI-driven safety platform. The role demands a mix of technical proficiency and strong communication skills to bridge Support and Engineering teams effectively.

What you'll do

• Resolve complex, high-severity escalations
• Conduct root cause analysis collaboratively with Engineering
• Act as a technical escalation point for Support teams
• Communicate with enterprise customers during incidents
• Identify improvement opportunities within the platform
• Develop troubleshooting frameworks and maintain knowledge resources

What they're looking for

• 2-4 years in technical support or engineering
• Deep networking and systems knowledge
• Proficient in source code navigation (Python, Typescript, Go, SQL)
• Experienced in high-severity incident management
• Strong communication skills under pressure
• Documentation and support tooling experience

Benefits

• Generous health, dental, and vision insurance
• Competitive paid parental leave
• Equity incentive plan
• Flexible work arrangements
• Daily meals in-office and team-building events
• 401K retirement plan and HSA options