Security Customer Success Engineer (SCSE)

About this role

Wrike is seeking a Security Customer Success Engineer (SCSE) who will bridge the gap between their security organization and clients, acting as a technical advisor. The role involves resolving security concerns, supporting sales processes, and promoting security features to enhance business growth.

What you'll do

• Facilitate technical security discussions with customer security teams
• Assist Sales in overcoming security-related objections
• Promote Wrike’s premium security features to align with customer needs
• Complete security-related assessments and questionnaires
• Collaborate with Security, Sales, and Customer Success teams
• Provide feedback to improve security processes and offerings

What they're looking for

• 3+ years in a customer-facing technical role
• Strong communication skills
• Experience with customer objections
• Understanding of cloud security principles
• Knowledge of GDPR and CCPA
• Familiarity with SOC 2 and ISO 27001 standards
• Ability to manage multiple priorities
• Advanced English proficiency

Benefits

• Flexible working environment
• Opportunity for remote work
• Collaborative team culture
• Ongoing training and development
• Health and wellness programs
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